Set up accounts, tune trading, manage inventory, read results and troubleshoot workflows.
Updated September 16, 2026. Instructions use the current English interface. If a control is missing, update your client and check Show advanced settings.
The account status describes the step the program is currently taking or waiting to take. Read it together with the stopped state, assigned schedule and current workflow. A waiting account is often working as configured.
Common state groups
Inactive or stopped: the account is not currently running. Resume it only after checking whether it was stopped manually or by a scheduled action.
Queued: the requested botting, selling or Auto SBC workflow is waiting for an available start slot.
Waiting for schedule: the account is outside its current schedule window or waiting for a scheduled start.
Starting or logging in: the client is preparing the account. Allow the state to change before starting another action.
Botting, selling, packs or SBC: the named workflow is active. Its log shows the current step.
Paused or waiting: the account is waiting for a configured interval, capacity or another workflow condition.
Completed: a one-time workflow finished. Check whether the account is configured to stop or return to its normal schedule afterward.
When a queue does not move
Check licence capacity and the global, platform and profile concurrent-account limits.
Confirm the schedule is active now and that no scheduled stop action just ran.
Look for another account or workflow using the available slot.
Check transfer-list, transfer-target, storage and coin requirements for the requested action.
Open the account log and use the latest clear message as the next action.
Before resetting an account
Refresh the Accounts page and allow a current action time to finish. If the state and process no longer change, stop the account once and start the intended workflow again. Avoid repeatedly clicking start, sell or reset because that makes the status harder to interpret.
When a workflow stops producing the expected result, identify the first step that differs from your setup. Check the assigned account, filter and profile before editing global settings.
Trading is active but no items are bought
Confirm buying is enabled and the account has the intended filter or filter group.
Check platform, coin balance, transfer-list limit and transfer-target limit.
Review the filter's buy price, sell price and minimum-profit rules.
If dynamic pricing is enabled, confirm that the filter has received a usable current price.
Use Statistics to distinguish no searches, missed items and completed purchases.
Items are bought but not sold
Confirm selling is enabled and that a sell run is not queued behind another action.
Check available transfer-list space and whether the items are in the club, unassigned or already listed.
Review relist overrides, price variation, Re-List Only and the configured selling method.
Run one sell cycle and inspect the item destination and listing price.
Packs or rewards do not finish
Check the individual reward and pack switches; they are separate controls.
Confirm daily limits and pack priority do not exclude the expected action.
Leave space on the transfer list and in SBC Storage.
Inspect unassigned items and the highest-priority matching Item Routing Criteria rule.
An SBC does not solve
Confirm Solve SBC is enabled in the assigned profile and that the challenge is enabled.
Check the selected solution or recipe and its price limit.
Record club players and SBC Storage again when owned inventory should be used.
Review templates, protected-player rules, challenge limits and the account's SBC overview status.
Collect a useful support report
If the workflow still fails, note the client version, account status, assigned profile, affected workflow, time of the failure and the shortest relevant log excerpt. Remove passwords, authentication codes, API keys and webhook URLs before sending it to support.